Turkuaz is a complete force to be reckoned with. While the funk powerhouse stands strong on their own, they of course get stronger with numbers. Percussionist Nate Werth of Snarky Puppy will be joining the 9-piece “Powerfunk” outfit from now until December 4th. Currently on tour with The New Mastersounds, the nation sweeping tour will make stops at The Fillmore in San Francisco, Park West in Chicago, the 9:30 Club in Washington DC, Terminal 5 in New York City, and beyond.It’s safe to assume these shows will sell out quickly, so we recommend you get your tickets on the fly!
4SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr Disputed payments are a growing problem across our industry. In fact, research shows that payment disputes cost card issuers $12 billion annually, with 45 percent of all consumers filing at least one dispute a year – and 25 percent filing more than one dispute.Consider that for every dollar in dispute, the average fees to process a chargeback exceed the transaction value: with $0.43 going to management costs, $0.37 in chargeback fees and $0.70 in labor costs.“Dispute recovery functions, such as chargebacks, are historically labor-intensive, multi-step processes often requiring a specialized knowledge base and use of multiple, disparate systems. Compound these challenges with the fact that the rules for chargeback processing change twice a year, and the problem can become unbearable without the right tools,” said Lori Kastrick, Vice President, Industry and Back Office Services, for CO-OP. “This dynamic puts a credit union’s staff in constant training mode and heightens stress for employees.”At the same time, CO-OP’s Member Journey research revealed card disputes to be a particularly sensitive point among members, leading to higher feelings of stress and anxiety. “Members typically feel a sense of urgency when they discover an unauthorized charge on their account,” said Kastrick. “It’s a service experience that the credit union has to get right. When the member has a dispute, they want their money returned to them quickly. When that is not the case, the credit union can lose that member over it.”Partnering With Lean Industries on a New Industry Chargeback Solution Solving the issue of chargebacks was the number one issue identified last year by CO-OP’s client advisory Co-Creation Councils. CO-OP quickly assembled a Chargebacks and Disputes team under Kastrick. And, the company is now partnering with Lean Industries to make available a new enterprise chargebacks solution. As a CO-OP strategic partner, Lean Industries will apply advanced workflow automation technology to streamline and simplify the entire dispute resolution process, from intake through to resolution.For credit union employees, that means reduced time and labor involved in resolving payments disputes; for credit union members, that means faster dispute resolution and improved clarity about the status of a dispute as it is being resolved.“We provide both a workflow tool and automation,” said Jim Schlegel, Vice President of Sales and Delivery, for Lean Industries. “Our solution orchestrates the dispute management process with other technologies involved in each phase of the process, providing a single point of user interaction and a platform of extensive integration. This allows CO-OP and its credit unions to avoid costly and cumbersome procedures, many of which are performed manually today.” Having one system to manage all aspects of the dispute lifecycle benefits credit unions and members in five key areas: Streamlining the Intake ProcessAccording to Schlegel, the intake process for a single dispute can take up to 15 minutes by phone – and when fraud is the underlying cause, it is common for the member to dispute more than one transaction. “Once the dispute is initiated, the case information is relayed to the back office where another employee assesses the case and decides on a resolution plan” he said. “During that resolution plan, various communications with the member are generated, with financial adjustments being made to the member’s account. And, then the arduous process of recovering funds from the merchant begins. However, if the intake process fails in any way, the entire resolution process is jeopardized.” The new system, adds Kastrick, will guide members through a standard series of questions, allowing CO-OP to capture all the information needed up front, when the member initially reports an incident, thereby eliminating any errors or omissions during the intake process.“These improvements to the intake process will also greatly reduce any callbacks to members, which can be a frustrating member experience,” she added. “Plus, with a digital workflow, the chargeback process is much more transparent, allowing the credit union and member to easily access information on where a particular claim stands at any point in time.” Greater FlexibilityThe new CO-OP solution will provide a customized experience for credit unions and members as well. “The flexibility of the system, for example, will enable personalized profiles to be built for each member and credit union served,” said Kastrick. “This is important because every credit union has specific requirements and exceptions to be handled. Having those processing parameters stored and managed directly in the application will allow us to work the chargebacks in a much timelier fashion, and evolve the process as business and market dynamics demand.” Lowering Operational CostsDisputed payments tie up human resources and requires staff to be diverted from other, revenue generating tasks. CO-OP’s new solution will automate several manual processes and will also include an alerting function to prompt employees when a decision needs to be made or a new action taken. From the contact center to the branch and the back office, the time employees spend recouping costs adds up quickly. “One of the major benefits of this platform is that it will eliminate the need to manually key information into a various systems,” Kastrick notes. “Instead, critical case data will be systematically retrieved rather than relying on analysts to perform clerical functions – a major efficiency gain.” Regulatory ComplianceEnsuring regulatory compliance is another hidden and complicated issue within chargebacks and disputes. There are multiple governmental and industry regulations that impact the chargeback process today and one violation can result in anything from an employee being terminated to the credit union losing its very charter. The new platform will ensure that all chargebacks are resolved in accordance with the latest regulations, eliminating the need for manual case reviews. Member ExperienceFinally, and most importantly, the new solution will aim to provide a better member experience by resolving disputes and chargebacks faster.“Card disputes can have a measureable impact on the reputation of your credit union,” says Kastrick. “Our new solution is designed to help mitigate that risk and ensure members feel that their needs are being met quickly.”Disputes and chargebacks are an important part of the member service experience. Read CO-OP’s latest whitepaper to discover how service expectations are shifting in the digital age and what you can do to ensure your members’ needs are met:
“Don’t believe in the fake news media!” he wrote.Media reports said earlier that Bolsonaro had tested positive for coronavirus and was awaiting the results of a second test to confirm.Bolsonaro, who had previously called coronavirus fears “overblown,” was left in a delicate position Thursday by news that his communications chief, Fabio Wajngarten, had tested positive for COVID-19.The test result came after a trip to the United States during which both Bolsonaro and Wajngarten met Saturday with Trump, Vice President Mike Pence and a slate of other top US officials. Topics : Wearing a face mask, Bolsonaro said in a video address Thursday night that he would know “in the next few hours” whether or not he was infected with the virus that has caused a global pandemic.He cancelled a scheduled trip to northeastern Brazil on Thursday and had no events on his agenda Friday.He took his test result as a personal victory.The image he chose to accompany his Facebook post neatly summed up the provocative persona of a president, who has been dubbed the “Tropical Trump.”Bolsonaro, a former army captain who is openly nostalgic for Brazil’s military dictatorship (1964-1985), has repeatedly made the arm gesture — widely known as an “F-U,” “Italian salute,” “Iberian slap,” “bras d’honneur” or, in Brazil, “banana” — at journalists, accusing the media of being biased against him. Brazilian President Jair Bolsonaro said Friday he had tested negative for the new coronavirus, after a scare over a trip on which at least one infected member of his staff rubbed shoulders with Donald Trump.”The Armed Forces Hospital and [diagnostic laboratory] Sabin have returned a negative test result for COVID-19 for the President of the Republic Jair Bolsonaro,” said a post on the far-right leader’s Facebook page.It was accompanied by a picture of Bolsonaro flashing an obscene arm gesture at the press.
By Mitch PhillipsLONDON, England (Reuters) – More than 1 000 Russian competitors across more than 30 sports were involved in an institutional conspiracy to conceal positive drug tests as Moscow ‘hijacked international sport’ over the course of five years, an independent WADA report said yesterday.The second and final part of the report for the World Anti-Doping Agency (WADA) by Canadian sports lawyer Richard McLaren provided exhaustive evidence of an elaborate doping scheme sponsored by Russia’s Sports Ministry.It included switching and changing samples by opening “tamper-proof” bottles – using a method devised by the Russian secret service – and numerous other methods to bypass and cover up drugs tests.“We are now able to confirm a cover-up that dates back to at least 2011 that evolved from uncontrolled chaos to an institutionalised and disciplined medal-winning conspiracy,” McLaren told a news conference.“It was a cover-up of an unprecedented scale ….“We have evidence revealing that more than 500 positive results were reported as negative, including well-known and elite-level athletes and medal winners, who had their positive results automatically falsified.“Over 1 000 athletes competing in Summer, Winter and Paralympic sport can be identified as being involved in or benefiting from manipulations to conceal positive tests.”WADA president Craig Reedie called the report “alarming” and the International Olympic Committee (IOC) said it had shown evidence of “a fundamental attack on the integrity of the Olympic Games and on sport in general”.But Russia showed no sign of accepting its conclusions.The Sports Ministry said it would study the WADA report and cooperate fully with anti-doping bodies, but “denies that any government programmes exist to support doping in sport”.“UNFOUNDED ACCUSATIONS”Track and field chief Dmitry Shlyakhtin said he had not yet seen the report, but conceded that Russian athletics’ problems “did not start yesterday”. However, he said it had now fulfilled all the demands made of it.Yelena Isinbayeva, double Olympic pole vault champion and newly-elected head of the Russian Anti-Doping Agency supervisory board, said shortly before the report was released: “It is well known to us that many foreign athletes have a history of doping but compete at an international level with no problems.“If we want to clean up world sport, let’s start … we don’t need to concentrate on just one country.”Dmitry Svishchev, a member of parliament and president of Russia’s Curling Federation, said: “We haven’t heard anything new. Unfounded accusations against us all. If you are Russian, they accuse you of all sins.”McLaren accepted that there could be widespread doping elsewhere, though not on the same level as in Russia, the sole focus of his investigation.McLaren pointed out that Russia had won 24 gold, 26 silver and 32 bronze medals at London 2012 and no Russian athlete had tested positive.“Yet the Russian team corrupted the London Games on an unprecedented scale, the extent of which will probably never be fully established,” he said.“For years, international sports competitions have unknowingly been hijacked by the Russians. Coaches and athletes have been playing on an uneven field.”The IOC on Wednesday extended provisional sanctions against Russian sport over the scandal, and an international ban on its track and field athletes remains in force pending a reform of its anti-doping programme.Yesterday, the IOC noted that it had already set up two commissions to prepare “appropriate sanctions and measures”. One of these will go beyond the scope of McLaren’s investigation and retest all the samples of Russian athletes who participated in the 2014 Winter Games, which Russia hosted in Sochi.Forensic investigations by McLaren’s team detailed how a bank of clean urine samples was kept in a Moscow laboratory, where salt and coffee were added to try to fool officials testing ‘B samples’ in supposedly tamper-proof bottles.DNA MISMATCHESThe report included cases where a doctored B sample did not match the DNA of previous specimens, and of samples that contained a mixture of male and female urine.It added that analysis of the samples from four Russians who won gold in Sochi had shown salt readings that were physiologically impossible, while there was evidence that the samples of 12 Russian Sochi medallists had been tampered with.More than 1 100 items of evidence contained in the report have been made available to the public at the website here, including details and pictures of how microscopes were used to detect the tiny scratch marks made when opening the “tamper-proof” sample bottles.Yesterday’s report provided extensive evidence to support the original July report, which said Moscow had concealed hundreds of positive doping tests ahead of the Sochi Winter Games in 2014.The IOC declined to impose a blanket ban on Russia competing in the 2016 Rio Olympics, letting international sports federations decide which athletes should be allowed to compete. Only athletics and weightlifting banned the entire Russian teams.The International Paralympic Committee (IPC) did ban Russia completely from its Rio games, however, and said yesterday the full findings of the report “strike right at the heart of the integrity and ethics of sport”.McLaren accepted that Russian authorities had taken many steps since his first report, removing officials who had been involved in the cover-up, setting up a new anti-doping commission and proposing a ‘gold standard’ doping control regime.However, when asked about the comments of Svishchev and Isinbayeva, he said: “The findings are not challengeable … my impression is that there is a certain embedded cultural aspect to what has been going on, so there probably does need to be cultural change.“That doesn’t mean change won’t occur, but it might take longer than a few months or a year.”